Yes! All Luzora Skin Care products are dermatologist-tested and made with gentle, skin-loving ingredients. Still, we recommend doing a patch test before first use.

Absolutely. Luzora is a cruelty-free brand — we never test on animals. Some products are also vegan-friendly.

Yes, all Luzora products are FDA-registered and meet Philippine FDA safety standards

Nope! Our formulas are paraben-free, sulfate-free, and alcohol-free — safe even for sensitive skin.

Results vary per person, but most users see improvement within 2–4 weeks of regular use.

Yes, but introduce one product at a time so your skin can adjust properly.

Check our Skin Type Guide on each product page or message us for a quick consultation.

Keep them in a cool, dry place away from direct sunlight.

Most are safe, but we recommend checking with your doctor before use.

Local Orders (Philippines): Orders are processed within 1–2 business days and delivered within 2–5 business days, depending on your location and chosen courier. International Orders: Orders are processed within 2–3 business days and typically arrive within 7–14 business days, depending on the destination and courier service.

Yes, available in select near areas. Message us before ordering to confirm.

It depends on your location and chosen courier — displayed at checkout.

Not yet, but we’re working on it soon!

We ship via LBC and J&T Express.

We use boxes, bags, or pouches, depending on the item, to ensure everything arrives safely.

We accept GCash, Maya, Bank Transfer, Debit/Credit Cards (Visa, Mastercard), and Cash on Delivery (selected areas).

Yes! All transactions are encrypted and processed through secure gateways.

No, but you can cancel and place a new order with your preferred method.

Send us a message within 3 days with a photo of the item — we’ll replace it right away.

For hygiene reasons, returns for used skincare items aren’t accepted. Only defective or incorrect products can be replaced.

We’ll coordinate with the courier. If confirmed lost, we’ll resend or refund your order.

We have a No Refund Policy. All sales are final once processed. Refunds are only issued if the item received is damaged or defective upon delivery.

We’re proudly based in the Philippines, creating skincare made for the Filipina glow and tropical weather.

We’re currently online-based but join pop-ups and work with local resellers.

Yes! Message us or email luzoraskincare@gmail.com to apply as a reseller or distributor.

You can reach us through Email at luzoraskincare@gmail.com or Facebook at Luzora Skin Care. Our support hours are Monday–Saturday, 9 AM–6 PM.

Start with our Soap to cleanse your skin, follow with Toner to balance, apply Serum for nourishment, then Lotion to keep your skin hydrated. Don’t forget Sunscreen in the morning for protection!

Yes! Most of our products make a perfect makeup base, keeping your skin hydrated and glowing.

Of course! Our products are made for all skin types and genders.